Woman：What would you say is the company's strength?
Man: It certainly helps that we supply those large retailers I mentioned, and in fact some of them have been customers for years. I suppose, though, that we wouldn't have survived this long if it wasn't for the fact that we won't send anything out unless it meets very exacting standards. Our customers appreciate that, plus the fact that we aim to keep rhe time from order to deliver very short, and they're prepared to pay a premium for it.
Woman：What about weaknesses?
Man：Well, we've got a poor record in providing training on the machines we're currently using. And I have to say that Stephen used to run the company in a very old-fashioned, autocratic way, which alienated a lot of the workers. Despite Catherine’s more enlightened approach, it’s an uphill struggle to try to change attitudes and improve co-operation.
Woman：Never an easy task!
Woman：You mentioned on the phone that there's a problem with a particular group of workers.
Man: Yes, there's a very high turnover among the machinists, that's the people who actually make the clothes. They say they've faced with unreasonable demands all the time, like having to learn to operate several machines instead of just one or two. Many of them think they could get an easier job for the money, because there are plenty of other jobs on offer locally. The reasonably healthy state of our order books gives them a certain amount of job security, but they just don't seem to care.